Case Studies

Offline to online – how do you convert your parking customers?

Customer expectations and competition are pushing parking operators to evolve and invest heavily in digital business transformation. The customer path to purchase is no longer linear. Instead, their journey has many touchpoints, both online and offline. A key challenge that operators face is ensuring the overall parking experience is seamless, from booking a parking space […]

Nedap’s SENSIT installed at Australian HQ of global supermarket chain

At the Australian headquarters of the leading global discount supermarket chain, quality is of paramount importance. Only the best products are offered to customers. This standard is maintained in every aspect of the international company, which is why the required parking guidance system had to meet the highest criteria. After extensive evaluation, Nedap’s SENSIT was […]

Easing the perils of parking; Frogparking’s automated solution for Carlingford Court

Parking is a necessary evil. It’s something we all do. Before going shopping, hanging out with friends, or before catching a game. It’s the experience before the experience. As someone who has recently joined the parking-sphere, I see parking as something where you either have a neutral experience or a below-average one.

Better parking management without a complete tech overhaul

Mismanagement of car parks can result in congestion, frustrated drivers and accidents. Having a modern parking management and parking guidance system is paramount for customer experience and mobility improvements, but the adoption of new technologies to improve the situation has been terribly slow. Why?

Cairns Airport Parking: A case study in reconnecting with your customers

Cairns Airport Parking had lost market share and was held back from providing an exceptional customer experience. As part of a new top-driven strategic direction for Cairns Airport their customer service approach has undergone a transformation of late, winning back market share by encompassing a relentless focus on putting the customer experience first.

Prime Sydney parking sits idle says new report

The Smarter Parking report details the parking problems plaguing Australian cities and highlights the huge imbalance between parking supply and demand. The NRMA and DIVVY looked at parking utilisation rates across seven Sydney buildings and found those that forbid public access had significantly lower utilisation rates than those that allowed parking for non-tenants.

Warrnambool – The small change that made a big difference

Warrnambool City Council, like many regional councils, had parking issues which needed addressing. Warrnambool were experiencing intense population growth, which was expected to continue, and parking had become a concern for businesses and residents alike.

Train Stations on Right Track with INDECT Parking Guidance Systems

INDECT Australasia in collaboration with Access Parking Control has announced the installation of their world-class parking guidance system at four newly constructed train stations in North Western Sydney.

Congestion-busting infrastructure plays catch-up on long-neglected needs

The unfortunate reality is that large sections of our cities are stuck with the roads-based configuration that was instilled into their DNA from the get-go. Roads – not rail – are the thoroughfares that define transport options across our new suburban areas into the future. Getting used to road spending and having constructive things to say about road use are a major challenge.

The Ultimate Guide to Digital Disruption

Disruption has always been a part of business. Old business models become irrelevant, and new business models replace them. When the new models first appear, they are almost always met with resistance. Change is hard, and people want to stay comfortable and do things the way they always have. What is digital transformation and why is it necessary? Does EVERY industry need to be disrupted?

City of Melbourne’s campaign to deter parked cars from blocking bike lanes

In May 2017, the City of Melbourne was receiving almost daily complaints on social media from cyclists about cars parking in bike lanes. Drivers were persistently disregarding the ‘No Stopping’ parking signs during peak hours and parking in the bike lanes, typically to drop off passengers for less than a minute.

Efficient parking enforcement in Adelaide’s Hindmarsh

Recently the city received complaints from traders for not having sufficient car parks on Port Road due to overstaying by the tram commuters at the one hour time-limit areas. As the car park was fully occupied all the time, the traders experienced a lot of frustration finding an available parking space near their destination.

Just how ‘city smart’ are local governments in Queensland?

Many places around the world claim to be a “smart city”, but what that means is often unclear. A smart city is widely seen as an urban area that uses technology to enhance performance and the quality of its services. In other words, it’s a happy marriage of technology and the city.

Four ways our cities can cut transport emissions in a hurry: avoid, shift, share and improve

In Australia, transport is the third-largest source of greenhouse gases, accounting for around 17% of emissions. Passenger cars account for around half of our transport emissions. The transport sector is also one of the strongest factors in emissions growth in Australia.

Why autonomous vehicles won’t reduce our dependence on cars in cities

No matter how well technology matches rides for us, the reality is a shared AV system will introduce a source of wasted time for users – minutes waiting here, a block or two to walk. Not to mention the need to physically share space with strangers.

Virtual loop solution improves vehicular access for V by Crown

V by Crown Group is a brand new sophisticated boutique complex of residential, commercial and hotel suites. There are more than 500 units in the complex with six levels of underground car parking and a capacity of 750 car spaces.

AI leader brings automation & business efficiency to parking operations

Artificial Intelligence is making rapid inroads into many sectors and parking is no exception. Leading the way is Australian AI company SenSen Networks with breakthroughs that were impossible even two years ago. By using a combination of neural networks and deep learning algorithms, SenSen is able to automate the complete business process around civic compliance and […]

Nedap delivers fast ground transport access at Auckland Airport

While 15 million passengers travel through Auckland Airport every year already, this number is anticipated to grow rapidly in the upcoming years. The Ground Transportations Plan was recently redesigned with the installation of Nedap’s TRANSIT and MOOV to ensure that service levels meet the demands of passengers, also offering extremely reliable, fast and secure access to all ground transport vehicles.

How does parking technology fit into WA’s National Parks?

150 kilometres is a long way to go for a bank trip. But for Parks and Wildlife WA Rangers in Cape Arid National Park, that was just part of life. Collecting entrance fees from various cash boxes in the park, holding onto the money for weeks, then making the two-hour drive to the nearest bank in Esperance to cash.

Empty car parks everywhere, but nowhere to park. How cities can do better

It’s a familiar story in Australian cities: a new apartment building is proposed, and debate soon follows about whether the new residents will have enough public transport or coffee shops. Just kidding. Heated discussion is almost invariably about how much car parking will be built and whether it will be enough to stop cars swamping surrounding streets.

A case study in meeting customer needs – Care Park – 2017 Parking Organisation of the Year

From humble beginnings 20 years ago, Care Park has continually raised the bar and stayed at the forefront of providing an outstanding parking service, and a diversity of evolving tailor-made solutions and services to clients and customers.

QUT’s award winning Sportsfield Car Park – A case study in mixed-use design

Traffic congestion used to be a serious problem QUT’s Kelvin Grove campus, often extending beyond the campus to surrounding streets. This was exacerbated by customers circling the campus looking for spaces or queuing to enter a specific car park.

A problem worth solving: Cairns Airport Parking – Meet the Parkers Project

In June 2016 Cairns Airport Parking was losing share to other transport modes including taxis, free drop off and offsite airport parking, showing a 10% loss to other transport modes.

Crown Melbourne’s Award-Winning Basement Redirection (Automation) Project

The biggest question mark was around whether the technology would work. If the technology failed, Crown would have spent considerably - simply to improve the aesthetics of the entries with no financial return on the investment.

How smart tech improved Subiaco’s bottom line

Since winning the tender and upgrading the City of Subiaco’s parking management, Duncan Solutions has made tangible improvements to the way the council operates. “Maintenance is a big one for us – while terminal uptime used to be 70 per cent, since using Duncan Solutions we’ve gone up as high as 99 per cent.

Secure Parking goes digital with new signage for Brisbane car parks

Fine pitch LED provides Secure Parking a multi-purpose platform to inform customers of their location, offer information around their car park and the ability to integrate advertising.

Melbourne Museum enhances the customer parking experience with pre-booking

In order for the pre-book experience to be a seamless experience for the Museum and its customers it was imperative that the booking engine was available as a continuous link from the Melbourne Museum website and presented in line with the museum's branding.

Sensors in public spaces can help create cities that are both smart and sociable

How are smart cities meant to meet citizen needs? Big data from a network of sensors can give managers and planners a real-time, big-picture overview of traffic flows, public transport patronage, and water and power use. However, the needs of people in the city must be met at both the meta and micro levels.

EZ10 Arrives in Ipswich for a week’s trial

The City of Ipswich partnered with EasyMile and Transdev to feature a public demonstration of the EZ10 driverless shuttle in Queensland's Springfield.

Nedap installs uPASS at Melbourne’s Alfred Hospital

Being one of Australia's busiest hospitals, The Alfred required a reliable vehicle access solution for their staff car park. During peak times, many staff vehicles enter or exit the car park simultaneously. Nedap’s uPASS system was installed to provide the hospital with automatic vehicle identification.

Mandatory Data Breach Laws Introduced

Changes to the data collection and privacy information legislation will come into effect on 23 February 2018. The Notifiable Data Breaches Act 2017 means that for the first time those entities who are subject to the Privacy Act 1988 will have a mandatory obligation to report data breaches to both the Office of the Australian Information Commissioner (OAIC) and any individuals who could potentially be impacted by the breach.

Protecting employees against solar radiation

Every employer should consider the risks associated with UV radiation and their employees. It should not be limited to just those who are in outdoor industries such as construction and landscaping.

Why ticketless parking matters

To many parking customers, the term ‘cashless parking’ is often associated with mobile phone payment options that are heavily discredited by the media for being inconvenient. But despite this, parking operators across the globe are quietly and quickly embracing cashless parking solutions.

Stuck in traffic: we need a smarter approach to congestion

Instead of focusing on freeways, governments should change the way we pay for urban roads and public transport. To work out how best to do this, the Grattan Institute has looked at several million Google Maps estimates of travel times in Australia’s largest cities.

Upgraded Parking Solutions for City of Ryde

A growing region like the City of Ryde needs infrastructure systems to match that growth. To manage the public space efficiently, Councils need forward thinking solutions, from parks management to managing parking. City of Ryde engaged Duncan Solutions for the upgrade of around 70 machines situated in the Macquarie Park Corridor.

Cutting-edge technology to block parking freeloaders

LA transport giant, Metro, is linking its new parking operation to its transit TAP card to keep parking spaces for commuters using the network, rather than non-transit users taking parking resources.

Overhead parking guidance for Sydney shoppers at Stockland Baulkham Hills

As a local neighbourhood shopping centre with over 80 stores and amenities, Stockland Baulkham Hills has on average 68,000 visitors a week with 6,000 of those using the car park facilities each day.

Brisbane’s the Myer Centre car park goes digital

Located in the hub of the Brisbane CBD, Vicinity Centres recognised the heightened need within the competitive market to improve The Myer Centre Car Park communications.

We must plan the driverless city to avoid being hostage to the technology revolution

Three distinct groups are giving form to the idea of driverless vehicles. Each has its own corporate proponents and target markets, and its own, often competing, demands on citizens, regulators and planners. Each will make its own demands on our streets and public spaces.

City of Hamilton set to unveil the deployment of bay sensor technology

The adoption of Smart Parking technology comes amid Hamilton City Council’s new parking plan to revitalise Hamilton’s Central Business District (CBD).

DUNCAN SOLUTIONS EQUIPS MARIBYRNONG PARKING ENFORCEMENT

"AutoISSUE & PEMS met all our requirements, enabling our officers to make informed decisions in real-time about enforcement using a single Android device, not a number of different pieces of equipment as has been the case previously."

Smart Parking arrives in Mosman

In-Ground and Overhead Vehicle Detection Sensors, Dynamic Signage, SmartApp & SmartRep Mosman motorists are now able to locate available parking within the main shopping precinct of Mosman and Spit Junction through the newly launched SmartPark solution.

Curtin University introduces driverless bus service

Curtin University is the first Australian university to trial a commercial driverless bus. This trial will contribute to the growing field of research in automated driving technology.

Brisbane’s West End Precinct Gets Creative with its Car Park Flooring

A new apartment complex in Brisbane’s West End Precinct, Light+Co, requested a decorative finish for its car park that incorporates five bespoke colours installed in a unique design of intricate circles, lines and intersecting shapes.

CDS Ticketless LPR solution implemented for Spotlight & ALDI

The CDS Ticketless License Plate Recognition (LPR) solution implemented at the Spotlight & ALDI car park ensures a fast and efficient user experience with a high degree of accuracy.

How digital is disrupting transportation

The transportation industry is projected to experience more change than most sectors, in large part because it offers solutions to some of the world’s most acute challenges: environmental sustainability and rapid urbanisation.

Wired-up roads will charge your electric car – while you’re driving

Due to their low local emissions, battery-powered electric cars are more in demand than ever, but they still have a reputation for being too expensive and having too short a driving range. So how about recharging them without having to plug in a cable, while parking or even driving on the road?

Australia needs stricter rules to curb air pollution

Few of us would leave the tap running or the fridge door open, and many are diligent about turning off lights. But when it comes to air pollution, many people are wasteful and unaware.

What will we do when everything is automated?

We've always been on our way to automating everything. The only difference between then and now is that now we are really, really close to full automation. Asking the question, "What will we do when everything is automated?" is no longer fantastic, it's essential.

Casino’s car park hits the jackpot

The Star Casino in Sydney chose a bespoke, high-end car park floor that would impress its VIP visitors before they even step through the venue’s front door, using 85,000m2 of specialist deck coating solutions to refurbish the floor in its five-storey car parking facility.

Duncan Solutions’ VX parking meters to equip Macau

The inclusion of new meters is heralding the transition from simple coin-only payments to electronic payments, offering improvements for motorists parking police, maintenance staff and the parking management personnel.

UK’s Cardiff set to unveil Europe’s first citywide deployment of bay sensor technology

In a commitment to ensuring Cardiff is a high quality, attractive and liveable smart city, Cardiff City Council is using innovative technology to deliver tangible service improvements in city management.

Secure Parking Named as Parking Organisation of the Year

Secure Parking’s success has been realised through a whole-of-business emphasis on technology and improvements in the services offered to customers. Secure Parking took the top award at November’s Parking Industry Awards, being named as the 2016 Parking Organisation of the Year.

City of Joondalup Wins Outstanding New Car Park Development

The City of Joondalup was awarded the top prize for Outstanding New Car Park Development at the 2016 Parking Industry Awards for Reid Promenade Car Park (RPCP). The new five level multi storey car park that was built on an existing 140-bay open air car park in Joondalup City Centre.

Grant McLean Awarded for Individual Excellence in Parking

Parking industry consultant, Grant McLean, received recognition for the many years he has dedicated to the parking industry, when he was awarded Individual Excellence in Parking at the 2016 Parking Industry Awards.

Care Park’s control room window to better parking management

Earlier this year Care Park moved its head office operations into a purpose-built facility in the heart of Melbourne’s CBD. The Care Park headquarters now houses a highly innovative and interactive Care Assist Control Room which provides complete off-site support and monitoring 24 hours a day to car parks.

The (R)Evolution of Public Outreach

Public outreach is an important process that brings people together to address issues of common importance, to solve shared problems, and to bring about positive social change.

Kerbside Management in Westminster

There are over 600,000 vehicle trips into Westminster every day, many of which are servicing businesses, transporting goods and people, or simply visiting for work or pleasure. This volume of vehicles places a huge pressure on the city’s limited kerbside, a city of 20 square kilometres.

Pay, Park, Tweet – why you need a social media strategy

If you’re in the parking business, whether it be as an authority, garage, or private lot, and you’re not using social media, you’re missing out on a huge opportunity. Social media provides platforms to distribute information quickly and effectively, and it’s also an invaluable tool for customer service.

What’s the future for car parking?

Every day we see a greater shift towards access rather than ownership as people embrace the sharing economy and global phenomenon such as AirTasker, AirBnB and Uber.

Pokemon Go no laughing matter for employers

Pokemon Go has taken the world by storm with over 100 million downloads to date. But Google 'Pokemon accidents' and you'll quickly see that this popular augmented reality game is no laughing matter for employers.

What maths can teach us about how to design the perfect car park

There can be few things as frustrating as being stuck in a car park for four hours on a scorching Sunday afternoon; yet this was the unhappy fate of shoppers at a new multi-storey grid car park at an IKEA store in Reading, UK.

Smart cities: does this mean more transport disruptions?

A plethora of new and personalised ways of getting around cities are emerging – electric bikes, motorised scooters, electric vehicles, car sharing and re-interpretations of the taxi by Uber.

Big data and digital signage driving the parking industry

Digital technology is driving rapid change in the car-parking industry — electric cars, driverless cars, car sharing, app-based searching, booking, digital payment systems — the list could go on.

Park Assist Puts the image of parking in a whole new light

Today’s intelligent parking guidance systems continue to redefine what is possible — along with what is expected — in a multifaceted installation. With its new L4 Smart-Sensor System, Park Assist has added remote management of ultra-efficient luminaires to the equation.

DeNA partners with EasyMile to launch driverless bus service in Japan

DeNA announced the launch of a new driverless bus service in Chiba, Japan. During the launch, EasyMile was announced as the partner of DeNA in Japan. The driverless bus service, called Robot Shuttle, will employ EasyMile’s EZ10 driverless shuttle.

Stentofon tests noise-cancellation feature against V8 race car

Having a conversation in a noisy area is difficult enough when you are talking face to face with your partner and can be virtually impossible when using a communications system. What if this noise could be suppressed, wouldn't that make it a lot easier?

Study reveals digital signage captures 400% more views

Research backed by Intel Corporation has proven that digital displays are successful in capturing 400% more views than static displays.

CAR NEXT DOOR: CHANGING THE WAY PEOPLE THINK ABOUT CARS

Car Next Door is Australia’s first peer-to-peer car-sharing platform, turning any car into a share car by providing simple in-car technology, an online booking and payment system, and comprehensive insurance to make it simple and safe for people to rent their car out when they’re not using it.

How much coin can be used for legal tender?

Australian Banknotes are legal tender throughout Australia and a payment of coins is also legal tender, if made in Australian coins, but how much coin can be used for legal tender?

PayStay App Integrates Parking Locator Feature

PayStay, the Australian owned and operated parking payment solution, has recently integrated another new feature that allows motorists to locate parking at the touch of a button.

Enhance your promotions with a campaign site or landing page

Campaign sites and landing pages are increasingly essential to the success of marketing campaigns and they offer a convenient way to focus visitor attention to a specific product, service, task or call to action.

Ideas Boom with National Innovation and Science Agenda

Innovation is about new and existing businesses creating new products, processes and business models. It is also about creating a culture that backs good ideas and learns from taking risks and making mistakes.

Inside AIRPARK – Brisbane Airport’s Newest Parking Facility

AIRPARK is designed to meet the needs of the airport’s passengers, with a 2,500 space, at grade, public remote car park located off Moreton Drive at Brisbane Airport.

New report on disruptive technology for the city of Melbourne

The transport sector is currently undergoing its most rapid transformation in decades. Disruptive transport technologies, such as App based ride sourcing platforms (e.g. Uber), innovations in car sharing, real time public transport information and autonomous vehicles are set to change travel behaviour in our cities over the next 5 - 10 years.

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