Which category should I enter?

The 2020 Parking Industry Awards will recognise winners and finalists across seven categories. Wondering which category your project would be best suited to? Below is a brief summary of the main elements that the seven categories will be focusing on.

Outstanding New Car Park Development
This award recognises new and refurbished car park developments which exhibit exceptional functionality in their contribution to the local community and the quality of urban space. Strong consideration will be given to design principles, neighbourhood integration and service features, such as layout, traffic flow and bay size.

Outstanding Customer Service
This award recognises outstanding customer connectedness and looks at how your organisation’s leadership principles and commitment to employee training has resulted in an improved customer experience. Consideration will be given to results from surveys, mystery shopper exercises and customer testimonial.

Excellence in Technology and Innovation – ON STREET
The technology and innovation categories are highly competitive categories, usually receiving the most entries. These categories consider the technical and operational merits of technology-based projects, as well as the deliverability of the innovation  and improvements to the quality of urban space in the surrounding area.

Excellence in Technology and Innovation – OFF STREET
This award will recognise exceptional parking facility management through the outstanding use of technology or innovation which improves the quality of urban space and incorporates or encourages sustainable modes of transport. The inclusion of a cost/benefit analysis will be considered beneficial in both technology categories.

Outstanding Marketing and Communications
The awards judges will be seeking exemplary marketing and communications programs which educate the community about parking, better use of parking facilities and/or present parking or parking professionals in a better light, thereby advancing the parking industry.

Parking Young Achievers
This category seeks to recognise outstanding and exceptional young professionals, who have demonstrated exceptional performance in the parking industry and a commitment to improving the customer experience and image of parking.

Parking Organisation of the Year
(Please note – To win this category entrants must also be a finalist in one of the other categories)

With this major award we will be recognising excellence across the board, as demonstrated by a top performing parking organisation, in terms of operational capacity, efficiency and service, together with the use of innovative programs or services, and highly effective human resource strategies. Submissions should be supported by organisational charts, an outline of certifications and recent awards, together with testimonials and customer satisfaction survey data.


For full details on the requirements for each category – please download and reference the 2020 Awards Criteria.


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