Keynote Session: Everything is Connected, Everything is Changing
The inexorable rise of everything (devices, sensors, users, cars, people, infrastructure) mean that everything is changing. Not only disruption to existing markets but entirely new business models are emerging that are creating extraordinary wealth and, in many cases, delivering massively improved customer value. This ubiquitous connectivity and associated technologies are driving change in every industry sector in Australia – including transport and parking.
In this engaging keynote David will outline, with stories from very diverse industry sectors, how connectivity is changing the way we create wealth and destroying some of the traditional ways we always have. We are seeing the rise of the ‘expectation economy’ where consumers expect, ‘just for me’ hyper-personalised services – and therefore disrupting the way we have a two way conversation with our customers. Every one of these new hyper-connected technologies is resulting in a deluge of customer data – but how do we make use of that data to create value for customers and revenue for our businesses?