How digital is disrupting transportation

Posted on March 31, 2017

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Parking Case Studies

Offline to online – how do you convert your parking customers?

Customer expectations and competition are pushing parking operators to evolve and invest heavily in digital business transformation. The customer path to purchase is no longer linear. Instead, their journey has many touchpoints, both online and offline. A key challenge that operators face is ensuring the overall parking experience is seamless, from booking a parking space […]

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Nedap’s SENSIT installed at Australian HQ of global supermarket chain

At the Australian headquarters of the leading global discount supermarket chain, quality is of paramount importance. Only the best products are offered to customers. This standard is maintained in every aspect of the international company, which is why the required parking guidance system had to meet the highest criteria. After extensive evaluation, Nedap’s SENSIT was […]

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Easing the perils of parking; Frogparking’s automated solution for Carlingford Court

Parking is a necessary evil. It’s something we all do. Before going shopping, hanging out with friends, or before catching a game. It’s the experience before the experience. As someone who has recently joined the parking-sphere, I see parking as something where you either have a neutral experience or a below-average one.

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Better parking management without a complete tech overhaul

Mismanagement of car parks can result in congestion, frustrated drivers and accidents. Having a modern parking management and parking guidance system is paramount for customer experience and mobility improvements, but the adoption of new technologies to improve the situation has been terribly slow. Why?

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Cairns Airport Parking: A case study in reconnecting with your customers

Cairns Airport Parking had lost market share and was held back from providing an exceptional customer experience. As part of a new top-driven strategic direction for Cairns Airport their customer service approach has undergone a transformation of late, winning back market share by encompassing a relentless focus on putting the customer experience first.

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Prime Sydney parking sits idle says new report

The Smarter Parking report details the parking problems plaguing Australian cities and highlights the huge imbalance between parking supply and demand. The NRMA and DIVVY looked at parking utilisation rates across seven Sydney buildings and found those that forbid public access had significantly lower utilisation rates than those that allowed parking for non-tenants.

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Warrnambool – The small change that made a big difference

Warrnambool City Council, like many regional councils, had parking issues which needed addressing. Warrnambool were experiencing intense population growth, which was expected to continue, and parking had become a concern for businesses and residents alike.

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