Group Learning Outcomes from OUTLOOK 2017
Day 2 at OUTLOOK 2017 marked the start of the delegate-led component of the event, with topics suggested by delegates themselves and facilitated by Knowles Tivendale from Phillip Boyle and Associates. Trending topics were put to a vote and delegates disbanded into small groups for some peer-to-peer learning and work-shopping of the topical subjects. The sessions proved to be a forum for information sharing with popular topics such as smart cities, car ownership, electric vehicles, and planning for the future of on street parking – being well attended. A shark tank session saw the idea of selling on street parking as a business highly debated between the panel of sharks.
An overview of just some of the sessions follows:
Session: University Parking – Incentives for people using alternative forms of transport to reduce parking demand during peak periods
- Do not offer discounted parking permits
- Promote car sharing / pooling
- Do not provide parking passes to 1st year students
- Increase the price of parking
- Provide guaranteed (Reserved Bay) parking at satellite car parks which are further away from the university
- To implement parking policy that staff and students will not be happy with requires support at a higher level management within the University
Session: Are sensors the future for Smart Cities?
- Smart Cities require not only sensors but cameras;
- Requires open source protocols;
- Who owns the data;
- How much / what data is willing to be shared
- Need to educate market of all options (cameras, sensors, etc).
Session: Are vendors keeping up with the demand and expectations of their customers?
The discussion on solutions led to the clarity of specifying the problem for the group discussion, which was essentially: Improving customer experience by increasing the efficiency of getting them in and out of car parks.
Ideas: Frictionless tags; RFID tags; Payment gateways; Bluetooth technology;
Ideal solution: Each vehicle has an electronic ID that can be read by different readers to access different solutions
- Operators are not in the business of providing parking systems, and they are not interested in developing their own.
- Solution needs to be universal
- Linked to payment gateways
- Freeway e-tag system is based on distance; parking is based on time
- Apps are “opt in” like e-tags and they are a barrier to general use
- Parking hardware companies (such as boom gate suppliers) want to control their own
- Innovation demand comes from Australia. Equipment suppliers are European or US based. They are not as innovative and don’t react quickly to Australian ideas.
- Could include a “find my car” feature for when people return to a car park.
- Could be used for car-charging and other ‘value added’ services
- Might need to go outside of the industry to do this
- Loyalty tag could be distributed through petrol stations
- In Singapore it is compulsory to have an in-vehicle unit.
- Could be looked at in the same way that governments legislated for car alarms and anti-theft devices.
- Airports park lots of vehicles but the majority of the uses only use the facilities a few times per year (once per year at international departures). Universities and shopping centres have a lot of repeat customers. Hospitals are in the middle.
Session: How will Automated Vehicles affect parking?
- Automated shuttles will complement parking, not remove demand
- Individual AV’s may have an effect on parking
- Car share operators pay for parking
- Reduced individual ownership leads to less vehicles, which leads to less demand for parking
- Fleet owners will be early adopters
- In a shared economy AV’s act like taxis
- Public transport (mass transport will always be more efficient than individual vehicles
- AV’s will create a bigger demand for curb-side space for pick up; drop odd and loading
- Empty AV’s have no purpose, so why would they be allowed to add to the congestion?
- AV’s offer the opportunity to increase the capacity of a vehicle; and to make a journey more comfortable
Session: Is parking Dying? What is causing parking to change? How does not owning a car work?
- Shared ownership is a huge cultural shift. Tradespeople may always need their own vehicle; those that have to drive children to sport (with all their gear) may find it too inconvenient to car-share. It depends on the phase of life …
- The technology to share ownership is not quite there yet, so parking is not dying.
- Some people think they are better off (and it looks as if they are better off) having individual ownership. It’s a status thing …
- Some bits of parking may die in some areas. More people living close to good public transport don’t have a need to drive.
- If Vehicle Kilometres Travelled (VKT) is greater than 5,000 per annum, then it is cheaper to own a vehicle. (Added after discussion: If the break-even point increases then there may be less demand for parking).
- People compare the cost of parking directly with the cost of public transport, they don’t take total cost of ownership into account.
- Total cost of ownership =cost of vehicle3 + $10,000 for a fully maintained vehicle
- Demand for parking depends on the city structure and infrastructure. Cities that are wide spread have higher car use.
- Increased affluence creates more options. As new options arise the demand in other areas will reduce. It possible that the option of parking a vehicle may be reduced.
- Car-share cars are new (replaced every 10,000) Km. Car-share cars are being used as a substitute for motel rooms because they are cheaper if distance travelled is low (or zero).
- Local government policy of “no less than X parking spots” has to change to “no more than Y parking spots” to reduce congestion
Session: People Risk Management
- Government won’t support self-insurers in SA.
- Industrial Relations – in his opinion pendulum has swung too far in the way to the employees at this stage.
- Used to be ‘reasonable’ clause against actions
- Now if the employee perceives there is an issue that’s sufficient.
- Fair Work – issues resolved through Conciliation Process
- Conciliator appointed. Will work to put doubt in both parties regarding the strength of their position in an effort to resolve.
- If unable to resolve – then goes next phase. This is basically a court.
- Things to bolster your argument with Conciliator:
- Show you have followed the process/ given other side every other opportunity. Conciliator will communicate the strength of your position to the other party.
- Bullying has to be 1) repeated 2) unreasonable behaviour and 3) have impact on health/well being.
- If only meets two criteria then it may be the basis of a WH&S claim, but not bullying under Fair Work claim.
- GP’s get 47% of diagnosis correct.
- If you get a psyche claim get a second opinion from psychiatrist
- Harmonised WH&S Act – Category 1 offence up to 5 years jail for Directors
- Workers obligations – take reasonable care for health and safety, not endanger other persons at a place of work, comply with organisational policies / follow reasonable instructions.
Session: Strengthening Relationships – Private/Public – Off Street/On Street
- Melbourne car parks being demolished, (Citi Square most recent )
- Less and less parking in city
- Important councils share information regarding management of city while building works underway. Consult with car park operators regarding impacts, e.g. Right turns into car parks may be eliminated as result of building therefore – reducing revenue
- Do all councils engage with private car parking operators?
- In Melbourne operator contracts run for 3 to 5 years. In Sydney 5 to 7 years.
- Long term – Identify areas where predominantly pedestrian orientated, gradually move parking out of this centralised pedestrian core and have parking on the outer. Donut-shaped layout.
Session: Reducing Back Office Costs – Lifespan of Expiation
- Like most Council’s Melbourne’s expiation income is reducing. But back office costs to manage process remain unchanged. This is the area that savings can be made.
- Has introduced initiatives like a second reminder notice which has proven successful in increased payments prior to enforcement.
- Costs to Originate expiation 20c in a dollar
- 50c in a dollar to manage lifespan of expiation
- Decision matrix has been built over time for Melbourne. Very large spreadsheet with every decision they have ever made captured. Can this somehow be automated?.
- In Sydney they have a centralised Infringement Review – not sure this is the answer.
- Currently in Melbourne the Prosecution Process costs $220 for $80 expiatio – Usually proven and dismissed. Offender pays court costs only.
- Dispute team manage 25 responses a day
- New technology – from October when officer goes to issue infringements it will alert them to a faulty meter.
- New Pay Stay App – now 75% of payment through the App
- Deakin University – only 8 machines/8000 spaces
- Melbourne – legislation around providing currency option for payment within certain distance of parking, this needs to be changed before they can further decrease number of machines/options for cash payment
- Deakin University – Staff collate info into excel staff sheet which is then forwarded for decision.
Session: PCI & New Payment Methods
- Must move to pay by phone, but not having the one universal payment portal that can serve multiple Apps seen as limiting speed of adoption, as customers need to load their banking/credit cards details into multiple Apps
- Apps are a great way to get to know your customer and gather purchasing information, whilst reducing your costs and improving customer service
- Union Pay hasn’t really taken off
- Still see need for cash for another 5-10 years, but some varied opinions
- Need multiple payment options on site
Discussion then switched to on/off street council/retail parking and charging for parking – while this was off topic, the local government delegates really got into the discussion and how to gain acceptance of charging for parking, which included developing and publishing parking revenue policy/charter to show how monies raised were used.
Session: Alternative Uses for Bays
- Hard to use bays for other than parking/permitted use – not just due to lease, but more particularly local council/State government regulations
- Need to lobby government to allow for alternative uses to allow parking to better integrate with and contribute to the wider community needs, whilst utilising unused bays
- Financially alternative uses may stack up where operators can make levy savings
Session: How to make Parking Sexy
Largely a discussion about how to make airport parking prices more accepted
- How to show value?
- Communicated concept of showing costs of all modes
- More than just a car park experience, it’s the journey from home (including traffic)
- Discussion on Good, Better, Best – pricing
- Can you turn your focus away from parking?
- Provide guidance on all options rather than just selling parking
- Need to change opinion that parking is a grudge purchase
- How can we all value experience – low cost?
- Perception becomes reality
- Sydney Opera House doing an Art installation
Session: Integration – Open Platform – Sharing Data
- Do we have an issue of not being able to direct people as data is not available?
- Concept is parking meter providers have data but don’t use for proactive analytics
- Need to add in vehicles that are non-complying
- Add back to people’s sat navs etc. to direct customers
- Example given of Cronulla Shire – need to drive into car park (off-street) before you find out it is full
- Can do it if they want to
- Commercial operators may not want to provide data
Take away – off street can learn a lot from off site pre-book, yield management